Cancellation & Refund

Welcome to Our Community Mental Health Centre

As a community mental health center, we aim to provide high quality and sustainable care to our clients. Therefore, we are mindful to protect dedicated time for our clients and work purely based on appointments.

Payment

  • All applicable payments should be made while booking your appointments with the respective clinicians. Your appointment will only be confirmed once the payment is made.
  • The consultation charges vary across our clinicians based on their expertise and experience. Hence, the consultation fee is dependent on the consulting clinician.
  • All our clinicians offer sliding scale depending on the availability of their low fee slots.

Rescheduling and Cancellation

Cancellation and refund policy aims to ensure consistency in care by establishing the time commitment between clinician and the client.
Any rescheduling or cancellation request is accepted based on the time when the client requests the clinician as explained in the table

Initiation of appointment reschedule/cancellation Refund
At least 1 working day in advance to the booked appointment Full refund
Within 1 working day of scheduled appointment No refund

If you have any further queries, you can discuss this with your clinician.